Return policy

To ensure a smooth and efficient return process, please review the following policy details carefully. We are committed to providing professional service and clarity regarding your rights and obligations when returning items.

Eligibility for Returns

In order for an item to be eligible for a return, it must meet the following conditions:

• The item must be unused and in the exact same condition as when you received it.
• The item must be returned with its original packaging intact.

Return Timeframe

You have 14 days from the date of receipt to initiate a return request. Requests made after this period may not be accepted.

How to Initiate a Return

To start the return process, please send an email to yanzuwang88@outlook.com. In your email, please include your order details and the reason for the return. Please note that you must contact us via this email address to obtain the specific return shipping address and further instructions. Returns sent without prior authorization or to an incorrect address may not be processed.

Refund Processing

Once we receive your returned item and verify that it meets the eligibility criteria, we will proceed with your refund. Please allow 5 to 10 business days for the refund to be processed and reflected in your original payment method. The exact time may vary depending on your bank or credit card provider.

If you have any questions or require assistance regarding your return, do not hesitate to contact our customer support team at the email address provided above.